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I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.
Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:
1. Average response time
and mainly
2. Sales
Why would you even think that we don't need to see performance of this sales channel?
Shopify support was NOT able to solve this.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...
instant communication - fabulous! Really like getting the instant notifications to help my reach out to my customers while they are browsing
This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.
The mobile app is fantastic as well.
The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a ...
very handy
I would recommend it, but sometimes it is hard to find.
Works well
Shopify Inbox has helped us to fine tune and streamline our customer service process. The ability to get back to customers on our time frame is a game changer and has helped us to improve our customer service and customer engagement tremendously! Now no question goes unanswered and minimal leads are lost.
iT'S TIMELY AND EASY TO USE