Recensioni (5.515)
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There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Thank you for the detailed feedback, and for being a long-time Inbox user. Losing the pre-chat form and an easy way to follow up with visitors who don't sign in clearly affects how you connect with customers, and we hear you. I've passed this along to the team working on Inbox. If you'd like to talk through options for capturing and following up with contacts in the meantime, reach out at help.shopify.com/support. We really appreciate you explaining how this impacts your store.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Obrigado por compartilhar isso. Ouvimos você sobre a atualização, principalmente não pedir mais o email do cliente e, com isso, não conseguir responder depois a quem saiu antes de você estar online, como acontecia quando a resposta ia para o email. Encaminhei esse retorno para a equipe que desenvolve o Inbox. Se quiser, nossa equipe de suporte pode ver a sua configuração e as opções atuais com você em help.shopify.com/support. Agradecemos muito o seu retorno.
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thanks for laying out exactly what changed for you, this level of detail genuinely helps. We hear you on the mobile display, the floating button on product pages, and especially not being able to tell returning customers from new visitors now that name and email aren't required. I've shared all of this with the team that builds Inbox. If you're open to it, our support team can review your setup and walk through the current options with you at help.shopify.com/support. We appreciate the honest feedback.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
Da mobile funziona molto bene, da pc desktop si perdono troppi secondi prima di arrivare alla chat vera e propria. Un'altra cosa importante, se un cliente ha nel frattempo un carrello, lo stesso si può vedere nella colonna a destra ma la descrizione delle varianti viene nascosta.. ed è importantissima.
De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.
I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped.
Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the team. Keep up the great work!
Thanks for taking the time to share this. We hear you on the recent changes to Inbox, including the navigation and how instant answers now work, and we've passed your feedback along to the team that builds the app. If you'd like a hand getting set up in the new layout or locating your instant answers, our team is glad to walk through it with you at help.shopify.com/support. We really appreciate you telling us what was working well and what isn't.
