Shopify Inbox

Shopify Inbox

Prezzo: gratis
Valutazione (4,5)
Recensioni
Sviluppatore

Elementi chiave

Popolare tra le attività come la tua
  • Con sede negli Stati Uniti
Ideale per il tuo negozio
  • Si usa dal pannello di controllo Shopify

Informazioni sull’app

Lanciata

14 agosto 2019

Lingue

Inglese. Francese. Tedesco. Italiano. Giapponese. Portoghese (Brasile). Spagnolo. Cinese (semplificato). Cinese (tradizionale). Ceco. Danese. Olandese. Finlandese. Coreano. norvegese. Portoghese (Portogallo). Svedese. Tailandese. Turco. Vietnamita e Polacco

Conquista nuovi clienti e realizza più vendite connettendoti con gli acquirenti via chat.

Shopify Inbox è lo strumento di messaggistica gratuito che trasforma le chat in check-out. Il 70% delle conversazioni su Inbox avviene con clienti che stanno facendo un acquisto. Con Inbox visualizzi i dettagli del cliente durante la chat. Verifica prodotti visti, articoli aggiunti al carrello e ordini passati. Condividi consigli sui prodotti e sconti per aumentare il valore degli ordini e le vendite. Crea risposte rapide, risposte immediate e messaggi automatici per un’assistenza

Shopify Inbox è lo strumento di messaggistica gratuito che trasforma le chat in check-out. Il 70% delle conversazioni su Inbox avviene con clienti che stanno facendo un acquisto. Con Inbox visualizzi i dettagli del cliente durante la chat. Verifica prodotti visti, articoli aggiunti al carrello e ordini passati. Condividi consigli sui prodotti e sconti per aumentare il valore degli ordini e le vendite. Crea risposte rapide, risposte immediate e messaggi automatici per un’assistenza altro
  • Attiva la chat e monitora i risultati direttamente dalla dashboard di Shopify.
  • Gestisci le conversazioni su negozio online e app Shop.
  • Scopri subito chi sono i clienti dai dettagli sul profilo e sul carrello.
  • Raccomanda prodotti e invia foto o sconti ai clienti senza lasciare la chat.
  • Risparmia tempo automatizzando saluti, acquisizione email e domande frequenti.

1.909 recensioni

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 67% delle recensioni ha 5 stelle
  • Il 16% delle recensioni ha 4 stelle
  • Il 6% delle recensioni ha 3 stelle
  • Il 4% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
Data modifica: 24 gennaio 2023

UPDATE: Is there a way to block the spammers from Nigeria? I've had 4 in four days... seems that telling them to F*** OFF and GO AWAY and TAKE ME OFF YOUR LIST doesn't work on them!!!!

I'm not going to hit you with lower stars, because it does do what it's supposed to do... It's an AWESOME app... the customers love it. And I like the way it can come into my cell phone and I can respond quickly and personally. The customers rave over that.

The ONLY thing is that we do own two Shopify Stores and we can't figure out how to have both of them come in to my phone. While my son runs the other store, it's *me* the customers are used to dealing with - so I want to be the one answering the questions.

The glory of this app is NOT having to go log in to see if anything is there a few times a day - so this not being able to have multiple stores come in to the app is a problem.

IF you add the multiple stores, please make sure that we can see where the message is coming from when the customer sends one.

THanks so much.

sewing.school
Stati Uniti
4 mesi di utilizzo dell’app
Shopify ha risposto 1 marzo 2023

Hello, there. Thank you for sharing your review with us. I understand you have some problem customers you are looking to block from your Shopify Inbox. Our latest update includes the option to block certain users and conversations. In a problematic chat box, simply click on the exclamation point in the top right-hand corner.

As for using the app with two different stores, they can easily be switched between via the Shopify Mobile app. If using this method, you can view the messages related to each store in your Apps > Shopify Inbox section. If I am missing a particular pain point here, please feel free to elaborate on it so we can include your feedback for consideration. Connect with us via this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

7 marzo 2023

OMG I wish we had had this a year ago when starting Ive no idea why this is an app and not standard for all shopify stores. Ive been after a thing where i can log in check mail and orders all in once place. I hate going to my emails to read what customers want via a contact form thats linked to the email account. I've found it much better than shifting through hundreds of emails where customers who want things are mixed up with sales emails.

Tilly’s Natural Dog Treats
Regno Unito
10 mesi di utilizzo dell’app
Data modifica: 14 novembre 2022

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

OilyPod
Malaysia
Circa 3 anni di utilizzo dell’app
Shopify ha risposto 28 ottobre 2022

Thank you for taking the time and sharing this review. We understand that you'd like to see further improvements for Shopify Inbox, such as being able to share screenshots or images and to resume the chat when customers reconnect, and we also appreciate you for letting us know that the integration page isn't working properly. We will be happy to share your feedback and suggestions with our development team. Cheers! -Elias, Shopify Support

Data modifica: 24 febbraio 2023

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

BPH Sales
Canada
2 mesi di utilizzo dell’app
Shopify ha risposto 6 marzo 2023

Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support

26 luglio 2023

Title: Seamless Customer Connection Made Easy with Shopify Inbox!

Rating: ⭐⭐⭐⭐⭐ (5/5)

As a business owner, connecting with our customers has always been a top priority. We've tried various tools and platforms, but none have come close to the efficiency and effectiveness of Shopify Inbox. This app is an absolute game-changer when it comes to communicating with our customers, and it has significantly improved our overall customer experience. Here's why we highly recommend Shopify Inbox:

1. Centralized Communication: Shopify Inbox brings all customer interactions under one roof. From emails to chat messages and social media inquiries, everything is organized in a simple and intuitive dashboard. No more juggling between different platforms to reply to customers.

2. Real-time Messaging: The app's live chat feature allows us to respond to customer queries instantly. Customers love the quick response times, and it has undoubtedly boosted our reputation for excellent customer service.

3. Mobile Accessibility: Running a business often means being on the go. The Shopify Inbox mobile app enables us to stay connected with customers, answer questions, and manage orders even when we're away from our desks. It's incredibly convenient!

4. Automated Responses: With the help of customizable autoresponders, we can handle common queries effortlessly. Whether it's a shipping update or a simple thank-you message, Shopify Inbox takes care of it, saving us valuable time.

5. Order Tracking: Keeping customers informed about their orders is crucial for satisfaction. Shopify Inbox allows us to send tracking updates directly to customers, reducing the number of "Where is my order?" inquiries.

6. Personalization: The app also allows us to view customer profiles and order history. This data helps us personalize our responses and offer tailored recommendations, making customers feel valued and understood.

7. Tagging and Categorization: Managing a growing customer base can be overwhelming, but Shopify Inbox's tagging and categorization features simplify the process. We can sort conversations based on priority, order status, or any other criteria we choose.

8. Integration with Shopify: As expected from a Shopify app, Shopify Inbox seamlessly integrates with our store, making it a natural extension of our workflow. There's no need for a steep learning curve; we were up and running in no time.

In conclusion, Shopify Inbox has revolutionized the way we connect with our customers. It has not only streamlined our communication but also helped us build stronger relationships with our clientele. The convenience, automation, and personalization options are worth every penny. If you're looking for a tool to elevate your customer service game, we wholeheartedly recommend Shopify Inbox. It's an invaluable asset for any business wanting to create an exceptional customer experience.

Dreamcatchers Reality
Stati Uniti
Oltre un anno di utilizzo dell’app

Informazioni sull’app

Lanciata

14 agosto 2019

Lingue

Inglese. Francese. Tedesco. Italiano. Giapponese. Portoghese (Brasile). Spagnolo. Cinese (semplificato). Cinese (tradizionale). Ceco. Danese. Olandese. Finlandese. Coreano. norvegese. Portoghese (Portogallo). Svedese. Tailandese. Turco. Vietnamita e Polacco

Sviluppata da Shopify

Informazioni su Shopify

Valutazione media: 3,7

Crea app per l’App Store di Shopify da 11 anni

Assistenza

Questo sviluppatore non offre assistenza diretta in Italiano.

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