Shopify Inbox

I have tried to use this app several times over the last few months and have been very disappointed each time. It has great potential and I really want to like it but it has fairly major usability problems, delays in notifications of received messages (meaning the customer has already left the chat session before I'm notified they've sent a message) along with a lack of transparency about automated messages.
Today I received a notification of a chat message and when I went to respond I can see the app has already sent several automated messages to the customer with incorrect information. These messages were not programmed into the app by me so I have no idea how they were generated. The reply the customer received was incorrect as it advised her that her order number didn't exist, which is incorrect. I now have a very unhappy customer to deal with. I do not trust this app to respond to my customers and have turned it off yet again.

UPDATED REVIEW: Moved to 1 star. No progress has been made with this app. It doesn't load half of the time. There is no way to deleted/complete messages or categorize them still after 6 months and a newly updated name. Still no way to switch between stores. If you have multiple stores, you have to log out and log back in. There is no easy way around this. Original Review: 2 Stars We have 2 stores, we are unable to manage both within shopifyping.com There isn't a way to have a set schedule when our customer service staff shows up to work every day. The message management is clunky and you're unable to filter/archive old messages. When this app gets much needed improvements, my review may change.

This app can´t be costumizable for our store, there is no desktop version in order to manage the chats and we can choose where we want the widget. There are better chat apps.

Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.

HELP???
Id love to write a review, but I can't use it. Have a 11Pro Max, It won't let me log in at all. Have tried uninstalling the app, disconnecting in the store, re-installing etc, refreshing, standing on my head... you name it... Ive tried it. The shopify app & shopify POS work fine... no problems there at all. But Ping will not connect at all. Same logon details, same everything ????? Hope some one can help???

Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

This new integration is horrible. I would have paid for Shopify Ping. It was amazing. I received sound notifications when a customer messaged me. Notifications were sent in real-time. This new upgrade I do not receive notification when a customer messages me. When I do so happen to check and their is a customer question, the delay time from them sending to my receiving is drastic. I appreciated the app being free, but this app has cost my business a LOT of money by customer leaving products in the cart waiting on a response to a question. I regrettably deleting this app and installing another Chat App.

I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...

The chat constantly disappears from the store page and the list of applications. I never started using it