Recensioni (6.132)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 79% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
15 marzo 2022

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

Advanced Metal Art
Stati Uniti
Circa un mese di utilizzo dell’app
Shopify ha risposto 28 marzo 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox, but we nonetheless appreciate you sharing your feedback with us here. If you would be interested ...

9 novembre 2021

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

idyl
Belgio
29 giorni di utilizzo dell’app
Shopify ha risposto 17 novembre 2021

Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and ...

Data modifica: 23 gennaio 2022

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

Mysigndecor
Stati Uniti
28 giorni di utilizzo dell’app
Shopify ha risposto 24 gennaio 2022

Thank you for reaching out and for letting us know that you're having this problem. It sounds like there may be an issue with your staff permissions, which will have an ...

25 luglio 2021

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Fougio Bijoux
Grecia
26 giorni di utilizzo dell’app
27 settembre 2022

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

Umbratec-System
Germania
26 giorni di utilizzo dell’app
17 luglio 2024

Very bad customer service, trying to reach out since 1 day but showing errors.

FORTITUDE Store
India
4 giorni di utilizzo dell’app
19 dicembre 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Regno Unito
17 giorni di utilizzo dell’app
Shopify ha risposto 22 aprile 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at ...

Data modifica: 1 agosto 2021

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, ...

Beloved Pet Memorial
Regno Unito
15 giorni di utilizzo dell’app
30 marzo 2023

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.

VERY disappointing.

palmer//harding
Regno Unito
14 giorni di utilizzo dell’app
Shopify ha risposto 2 aprile 2023

Thanks for taking the time to leave your review, and for sharing your experience with us.

For context, the system prompts visitors to enter their email address to allow ...

23 marzo 2021

Trop ''basique'' . Il n'est pas possible d'automatiser ou de programme d'autres questions que '' je veux connaître le status de ma commande'' ...

Mon Adresse Civique
Canada
14 giorni di utilizzo dell’app
Shopify ha risposto 29 marzo 2021

Hello Mon Adresse Civique, thank you for your honest feedback.

As we work on making an amazing conversational marketing app, your feedback is important to us. Although, the ...