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maybe integrate it with other marketing apps?
help stores with increasing traffic and sales?
data on most asked ?
Hey, there! Thanks for leaving your feedback here; I can definitely see how more marketing integrations and analytics on asked questions would be helpful. I'll be sure to pass that feedback on to our development team for you. In regards to increasing sales, I'd definitely recommend taking a read through this blog post on turning chats into conversions: https://bit.ly/3vlTusU. Cheers! - Brie, Shopify Support
superb
me mantiene informado sobre los mensajes que me llegan de otras redes sociales, aun me encuentro en la etapa de aprendizaje, algunos mensajes lo respondo algo tarde pero se que este es un trabajo continuo.
Very user friendly and helps to answers questions from customers faster.
Very usful. Much more accessible to our customers who can not find our email address, and also the chat will target the specific item they might have a question about. I have found that the auto generated suggested messages are not always accuarte, saying we have something in stock when, in fact, we are out of stock. Overall it is a postivie experience.
It works well. Somehow, I still miss some of the notifications. If the notifications kept coming until answered, that would make it near perfect.
Thank you for providing your review and I am glad to hear that Shopify Inbox has worked well for you thus far. Having the notifications repeat if unanswered would indeed be a helpful addition and thank you for sharing this piece of feedback with us; I will be sure to share this with our development team. -Victor, Shopify Support
It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.
Hey, there! Thank you so much for your review, and for your feedback. It's suggestions like this that help us continue to create fantastic products, and support our existing ones. I'm happy to take your suggestion here to our Inbox Team, so they can consider building it for a future update. I can't suggest what may come as a result of your feedback, but you can trust that the team is aware of your idea. Thanks again! -Imogen, Shopify Support
I like shopify inbox, it's worked really well for my customer. However despite following all the steps I still can't make notifications work on Chrome. I have to rely on seeing these on my phone/email. Also would be nice to be able to choose exact position on the page, I think it interferes with my cookies pop up sometimes.
Hey, there! I'm sorry to hear that you haven't been able to get your desktop notifications working. In Chrome, desktop notifications for new Inbox messages should appear when your browser is open and you're logged in to your Shopify account.
That said, in order to receive desktop notifications on the computer, you also need to click "Allow" when prompted by your browser in order to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you missed or dismissed the pop-up prompt the first time, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox > Notifications. If you're still not receiving notifications after checking this, feel free to reach out to our Support team any time and we can continue troubleshooting with you: https://bit.ly/2AWw5VA.
Regarding being able to move the Shopify Inbox chat box, I can definitely understand why this would be useful. I'll be sure to share that as a feature request with our developers for you. Take care! - Brie, Shopify Support
Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.