Recensioni (4.849)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 78% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
24 luglio 2022

All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time

Undercollar
Stati Uniti
12 mesi di utilizzo dell’app
Shopify ha risposto 15 agosto 2022

Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive.

Please send an email addressed to Victor to inbox@shopify.com and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support

4 gennaio 2023

A FUTURE FIVE STAR APP WITH ADDED FEATURES

Overall, the integration is great. We shopify business owners really need this, and since all the app developers are gouging us on their monthly fees, I really enjoy the abilities this app offers. However, there are things that are a necessity to add to the app to make it functional to everyone.

1. Add the ability to have multiple stores connected to the inbox so we can see all of our chats in one place.

2. Translations - Let people see what we write in their own language, and vice versa.

Its a great app but I find myself looking for other solutions that have these features.

Nasa Depot
Stati Uniti
12 mesi di utilizzo dell’app
Shopify ha risposto 27 febbraio 2023

Hello, there. Thank you for sharing your feedback with us. I have passed your comments along to our product development team for future consideration. We thank you for taking the time to write to us in order to help us better our services. -Olivia, Shopify Support

27 maggio 2023

Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...

639 Latona
Francia
11 mesi di utilizzo dell’app
Shopify ha risposto 31 maggio 2023

Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center (https://bit.ly/2AWw5VA) to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia

28 marzo 2022

还可以,方便与客户沟通,但是同一个客户为什么经常有好几处对话不能合并为一个?
希望继续改进!
最少 100 个字符?最少 100 个字符?
最少 100 个字符?最少 100 个字符?Why?????

Compass Armor Gear
Cina
6 mesi di utilizzo dell’app
12 agosto 2022

I was able to see the messages and reply easily to the customers. However, I need to figure out how to turn on text alerts/alerts, notifications to come to my cellphone so i can respond faster to my customers.

easypiecesgadgets
Stati Uniti
6 mesi di utilizzo dell’app
Shopify ha risposto 29 agosto 2022

Thank you for taking the time to write your review and I am delighted to hear that you've been able to get in contact with your customers through Shopify Inbox.

In terms of notifications, you should be able to turn them on via your mobile device's settings and receive a notification whenever you receive a new message. You can read more about Shopify Inbox notifications over on our Help Center: https://bit.ly/3uloSrK. -Victor, Shopify Support

26 maggio 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

WearWells
Stati Uniti
11 mesi di utilizzo dell’app
Shopify ha risposto 31 maggio 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

29 agosto 2022

Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?

Canine Athletes
Stati Uniti
11 mesi di utilizzo dell’app
Shopify ha risposto 15 settembre 2022

Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen

Data modifica: 28 settembre 2020

Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.

A.BCH
Australia
Circa un anno di utilizzo dell’app
Shopify ha risposto 28 settembre 2020

Hello A.BCH, thank you for your honest feedback and review!

We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.

If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!

Best regards.
Veronica N.
Ping Support

3 agosto 2021

no install this app its impossible to remove ! en plus elle est vraiment moche de ouf c'est abusé !!!

yunk™
Francia
11 mesi di utilizzo dell’app
10 agosto 2022

Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.

Il Ricambio Moto
Italia
13 giorni di utilizzo dell’app