Recensioni (5.855)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 79% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
Data modifica: 9 febbraio 2024

i would give a 3 because it WILL NOT ALLOW ME TO. It really bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. So - I was giving higher but dropped it down to a three because reviews are not legit.

EzLightWraps
Stati Uniti
Circa 2 anni di utilizzo dell’app
14 giugno 2022

closer integration to the admin panel (not having to have a separate tab for chat would be nice). it would be nice to have it as more of an always their feature of admin (with its own are for details/data) but chat interactions could be done from the main admin tab.

Earls Online Store
Canada
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 11 luglio 2022

Hi there, Earls. Thanks a bunch for taking the time to leave a review for Inbox! Your idea here regarding building Inbox directly into the Shopify Admin is a good one, and I'm happy to let you know that I'll pass this feedback along to our Product Team for their consideration. I can't comment on any timelines for when a feature such as this may be implemented, but I can assure you that the team will see your idea here. Thanks again for your review! -Imogen, Shopify Support

11 aprile 2023

Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.

Paramedic Shop
Australia
Oltre 3 anni di utilizzo dell’app
Shopify ha risposto 14 aprile 2023

Thank you for your feedback. It is greatly appreciated! I will provide these concerns to our developers on your behalf. - Skye, Shopify Support

28 febbraio 2022

It's great but it lags a lot, sometimes the page would continue to reload and reload. The app is good but it would take time to connect to shopify profile.

AwesomeStones
Stati Uniti
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 17 marzo 2022

Thank you for taking the time and sharing this feedback. We're delighted to hear how you feel about our app! While it is possible that the lag and/or loading issues could be due to external factors, we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

18 agosto 2023

Communication with the customer has been very easy ever since we started to use Shopify Inbox. thank you!

Organic Lab MY
Malaysia
Circa 2 mesi di utilizzo dell’app
14 aprile 2021

still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.

Ratchet and Righteous
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Shopify ha risposto 19 aprile 2021

Hello Ratchet and Righteous, thanks for leaving a thoughtful 5-star review!

We're so glad that you are loving Shopify chat so far! It is a great tool that will help you convert visitors to your storefront to sales. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

3 novembre 2022

This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.

TestMagic
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Shopify ha risposto 19 dicembre 2022

Thank you so much for writing your review and I'm delighted to hear that you've enjoyed using Shopify Inbox thus far. In terms of being able to amend the "track my order" text, I can see why you'd appreciate this option if you don't offer any shipping and I'll be sure to pass this feedback onto our development team. -Victor, Shopify Support

Data modifica: 22 marzo 2023

WORKS GREAT FOR ME RECOMMEND TO ANYONE
EASY TO USE AND VERY HELPFUL FOR A FREE APP WORKS VERY VERY GREAT YOU
GO GET IT

faships
Stati Uniti
Circa 2 mesi di utilizzo dell’app
1 novembre 2023

Good

Smile086
Australia
Circa 2 mesi di utilizzo dell’app
14 dicembre 2023

Çok iyi

CofiCup
Regno Unito
Circa 2 mesi di utilizzo dell’app