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We started using it recently, is going well... the only thing I can say for now it is the assignment to the staff, usually it is open whcih in a way it is ok, but from the staff only one party deals with chat. I would like to be able to assign the chat from a settings POV. This way there is no confusion between owner accounting and staff.
Hi there, Periwinkle Boutique. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your staff situation and you should be able to pick and choose who have permissions to work with Inbox. You can invite staff members to Inbox from your Inbox Dashboard at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list, but you want them to be, you can invite them through here. Then, double check their permissions in the 'Users and Permissions' section of your Shopify Admin.
If you have staff that don't have app permissions for Inbox there, and they are still receiving emails after making these changes, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Super ! L'application est vraiment très pratique et simple d'utilisation. Je recommande vraiment. Peut-être qu'un bot plus poussé la rendrait parfaite.
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
I have not been getting notifications that people have been messaging my store! It has caused me to lose customers, never using this app again.
Hello SKCStencils, thank you for the feedback and review.
I'm sorry to hear that you've had issues using Shopify Chat with Shopify Ping. We have both mobile and desktop version (Shopifyping.com) of Shopify Ping which will provide audible notifications when someone chats in. I'm going to personally reach out to you via email to help you resolve the issue you've been experiencing.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I am really pleased with the Shopify Inbox it is proving to be a great tool. Thank you
This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs
Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.
I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you?
What's my order status?" text in the shop language for seamless customer experience.
Hello Mémoires, Thank you for the 5 star review and feedback!
I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
This has helped us convert looky-lous into customers in just minutes. The app is great and customers are always so happy to have quick responses from us since we allow notifications on our phones.