Shopify Inbox

Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.

The inbox used to be easy but for some reason, it's not anymore. I haven't been able to respond to inquiries since June 11th and I have no idea why. I even checked the user permission to see if I gave email permissions to my colleague and there wasn't anything there.

So, I don't know what's going on but this has made me and my store look bad. If I can't provide customer support, what's the use of having this thing? I'm very disappointed right now. I won't cancel just yet but do expect this problem to be fixed ASAP.

I've never had issues with Shopify in the past and I am confident this problem will be fixed but for now, I have to be honest with my review. It's not a good one at this time. That will change once I see the problem fixed.

I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users.
I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

very helpful i like this app and all the apps in shopify thanks shopify for making live so easy for us.

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Love this app, as it helps our visitors to contact us and solve their problems and certainly it helps us in CRO. The only suggestion, I have for the developers is that please give more customization options and also give the option to move the chat icon around freely.

Useless, delays in notifications of received messages. I face many problems with my customers due to this useless app 000000000000000

Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.

app is working nice receiving messages from Insta and FB, but is there a way I can see attachments that customer is sending ?