Recensioni (4.745)
Restringi
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In base alla valutazione
It seemed to work OK, The problem is that there is no way to set your opening hours so the damn thing is pinging all night thanks to international customers who get annoyed because they think that you are ignoring them.
No-one can be available 24/7 365 days a year.
Hello Graphics Direct, thank you very much for your review and feedback.
It is possible to set hours of availability as well as a separate automated message for when you are 'available' or 'set to away'. This is all done through the Shopify Ping app. Here is the link to the help doc (https://help.shopify.com/en/manual/promoting-marketing/ping/setup#set-your-chat-availability) on how to set that up.
Setting up hours of availability won't prevent customers from chatting in outside of your hours of availability, so notifications may continue (but hopefully fewer!) so I will include your feedback to our developers.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com
Best regards,
Ruby C.
Senior Support Specialist - Ping
总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
This app makes my life easier especially the auto forward to customer's email when the customer is offline.
Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.
Hello, there. Thank you so much for taking the time to share this feedback with us! We understand that adding an option to only allow clients who have made purchases or registered for an account to send messages is important to you, and we'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
Very cool new addition! Great way to keep in immediate touch with customers in need of assistance!!!
This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you?
What's my order status?" text in the shop language for seamless customer experience.
Hello Mémoires, Thank you for the 5 star review and feedback!
I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time.
However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-)
Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products!
All the best,
Veronica N.
Ping Support