Shopify Inbox

The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.

So handy for a small business with employees who take on multiple roles! Love that I can easily respond straight away on my phone as I go about my other work responsibilities, and that it syncs with Facebook, etc. Can't wait for the Instagram integration!

Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat
-Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox
-Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options
-I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well
-Chat conversations can be synced to CRM software like Hubspot
-Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name"
-Agents can upload a profile photo
-Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat
-Agents can set their availability to away which will pause audible notifications
-Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats
-Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

nice
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absolutely terrible once again!! I dont know who is responsible for the development of this branch, but it should be fired long ago. Shopify inbox is almost as bad as the previous iteration: 1 - When a customer tried to start a conversation the dialog caption is asking for payment info, when presenting a field asking for the email. Payment info?? What?
2 - app continues to fail to notify, or notifies later almost every time there is a chat, leading to more losses in sales. A disgrace!!

This app has great potential. Based on where it's development is at the moment, I gave it 4 stars since it's still fairly basic. For what it does, it does it really well, otherwise it would have been an easy 5-star rating. The fact that it's free, and works right out of the box is tremendously helpful for starting-off business who can't afford 3rd party solutions that cost an arm-and-a-leg. Eventually as INBOX continues to grow and develop, it's usefulness will continue to grow as well.

Me encanta porque tengo la facilidad de responder a todos los mensajes desde un mismo chat, ademas de poder asignar conversaciones a otros empleados, la respuesta es inmediata y pienso que eso es fundamental para la confiabilidad.

Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.