Recensioni (5.677)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 78% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
10 agosto 2022

This app is easy and it works. As suggestions for improvement: a) it would be helpful to be able to create folders for organizing chats
b) it would be helpful to have a filter that would let me see chats assigned to others.

Anchortex Corporation
Stati Uniti
19 giorni di utilizzo dell’app
Shopify ha risposto 25 agosto 2022

Thank you for writing your review and it's great to hear that you've found Shopify Inbox to be useful and easy to use. We also appreciate you outlining what you'd like to see improved for the app, and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support

14 luglio 2022

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

Sea Green Mermaid
Stati Uniti
17 giorni di utilizzo dell’app
Shopify ha risposto 2 agosto 2022

Thank you for writing your review and I am delighted to hear that the Shopify Inbox app has been a useful tool for you and your business. We appreciate you taking the time to share your feedback with us with regards to how the app can be improved and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support

2 marzo 2022

Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well.
One request is that variants can be linked to from the app linked to the generic product type isn't good enough.

76 Projects
Regno Unito
17 giorni di utilizzo dell’app
Shopify ha risposto 17 marzo 2022

We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support

20 settembre 2023

コミュニケーションツールとしてすごく便利です。

OFRECO/オフレコ
Giappone
14 giorni di utilizzo dell’app
20 ottobre 2022

总体很好,但是有时候新消息不会发邮件通知,希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

Berryera
Stati Uniti
14 giorni di utilizzo dell’app
30 agosto 2023

A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$

Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.

THE CRONUS SHOP
Stati Uniti
13 giorni di utilizzo dell’app
1 novembre 2023

it makes it easy to get to clients and get info and also better educate them throughout their shopping.

Jakiri Fashion
Stati Uniti
13 giorni di utilizzo dell’app
27 aprile 2023

Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.

PlayBlue
Irlanda
13 giorni di utilizzo dell’app
Shopify ha risposto 28 aprile 2023

Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support

14 maggio 2022

Shopify Inboxでのお客様へのリアルタイムでの応答は、お客様に感動と安心感を与え購買につながるようです。お客様の知りたい内容や商品への手応えもありますので、ぜひ導入されることをお勧めします。

YOXOI Japan
Giappone
13 giorni di utilizzo dell’app
Data modifica: 14 febbraio 2022

I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!

electricbyke
Stati Uniti
12 giorni di utilizzo dell’app
Shopify ha risposto 24 febbraio 2022

Thanks for taking the time to leave us a reply, Electricbyke! We're happy to hear that Inbox has been bringing value to your business! You have some great suggestions here, and we always appreciate feedback. I'm going to pass these suggestions along to our product development team so they can look into adding them down the line. In terms of a tutorial, we do have our help document that goes over set up steps (https://bit.ly/3sdVbaF), but we recognize that additional resources may be helpful for some. Thanks again for your review! - Imogen, Shopify Support