Shopify Inbox

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Parfait, jamais déçu pour le moment.
Pourvu que ça dure. Malheureusement ça n'a pas duré. Vraiment décevant que pour une appli native Shopify, il n'y ait pas plus de flexibilité dans les paramètres et réglages ou au moins qu'à minima, l'appli ne se charge pas en lazy loading sur la page d'accueil à défaut de pouvoir se désactiver de la page d'accueil. Du coup j'ai dû désinstaller cette application qui m'éclate mes scores de Core Web Vitals à cause d'un chargement direct sur ma page d'accueil pour juste un misérable widget. si vous visez de bonnes performances pour votre boutique, je vous conseille de rester sur un bon vieux formulaire de contact propre que d'utiliser cette appli trop énergivore pour pas grand chose.

AWFUL! Had SO many customers tell me that after opening an inquiry with this app that they couldn't get out of it no matter what they did, and they couldn't get back to my site. So I tried it myself and it happened to me too! I read in several groups that this has been an ongoing problem for 2 years!! So I uninstalled!

it has not been working for a while and will not allow me to see messages to respond to customers

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding.
Example of 'sent from' email addess below.

xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.

I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.

Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:

1. Average response time
and mainly
2. Sales

Why would you even think that we don't need to see performance of this sales channel?

Shopify support was NOT able to solve this.