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We like the idea of using the Shopify inbox on our site but in reality the app is too basic.
There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.
To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.
As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.
I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.
Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team.
- Shopify Inbox Team
really bad getting one through the app is really annoying and impossible
Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.
Feel free to reach out to us at inbox@shopify.com with more information about what parts of the app are difficult to navigate. Thanks!
- Shopify Inbox Team
its always bots
I don't think I am getting notified when mail arrives, otherwise I am fine with it
Thank you for your review! If you're having issues receiving notifications we recommend reaching out to our live support team. They will be able to check your settings and troubleshoot the issue. You can also learn more about setting up the app here: https://shopify.link/WJna - Skye
I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!
Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters
Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.
Impossible to change the email address that email notifications go to.
WHEN AI API CONNECTION TO THIS APP!!!!