Shopify Inbox

Looks good. It helps a lot to clients reach to you.

빠르고 편한 응대, 소비자 요구사항 쉬운 분별가능

there is no unsend option or Text bold feature

This has worked really well for us and our customers seem happy to interact with it. Sometimes they ask bland questions but that may be to check a human is involved with the support.

A good way to communicate with customers.

It is a useful way to talk with customers, and the integration with Shopify is nice to use compared to other apps.

Muy buena!!

Easy enough to use but when having a conversation with a customer my messages apparently go to them through email, according to a customer. This isn't good because it makes communication difficult for my customers who are having small chat.

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

I think this option is pretty useful for my customers. You can just go in and write a quick question in the chat. In a few months of using it, I haven't found any problems.