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We like it... but there are a few things we would like to share.
1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.
works great, I never miss a message.
bien
friendly with customer
It works really well and I am able to personally assist customers.
We needed a simple chat plugin that was easy to onboard and Shopify Inbox met those needs perfectly. It was easy to onboard and customize and it being a free app for us to try live chat with was also a big selling feature. We do miss the integration with messenger though!
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented.
Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful.
As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing.
Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.
These are all great suggestions, many of which are already on our list of features and improvements.
We appreciate the feedback and hope to address some of your concerns soon.
Best,
Ellen
Very easy to use
Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+
Great app great results