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This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.
I've had zero issues so far!! Shopify Inbox integrates smoothly with my Beyond theme and makes it so much easier to communicate with customers.
Easy to use, good AI capability with excellent pre-filled suggested answers to questions.
Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.
Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.
- Shopify Inbox Team
the best ever app you will need for customer service.
You cannot change the "Chat with Us" title on the app, please help with this.
Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback.
We have actually added the chat avatar feature you suggested to help make communication more personal.
You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar.
After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described.
You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget.
For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at inbox@shopify.com for further assistance with either of these features. Thanks!
- Shopify Inbox Team
It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.
Skvělá aplikace, AI automatické odpovědi jsou dost přesné :-)
on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.
Very easy to use, suggests answers and shows updates on what the customer is doing with their cart