レビュー (6,117)

総合評価
4.7
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の14%は4つ星です
  • 評価の3%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2021年2月8日

Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.

Optique Prima
フィリピン
アプリの使用期間:3日
Shopifyが返信しました 2021年2月24日

Hi Optique Prima, thank you for your review and feedback!

Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will ...

編集日:2019年8月28日

Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.

byTie
アメリカ合衆国
アプリの使用期間:2日
2022年8月12日

no puedo entrar desde mi celular, tengo que entrar al mail de mi mac, el aviso decía que era gratuito, y al quererlo hacer desde mi movil , me dice que inici la prueba de 14 días gratis, me ayudan en aclarar esto?

Aromatyx Mx
メキシコ
アプリの使用期間:1日
2020年10月30日

The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.

Science Shepherd
アメリカ合衆国
アプリの使用期間:約3時間
Shopifyが返信しました 2020年11月2日

Hello Science Shepherd, thank you very much for your great feedback and review!

Yes, Android is more limited at the moment, however we will definitely be releasing the same ...

2024年2月7日

Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great.
Because often the less data we ask of users, the better the uptake.

junglestory.co.nz
ニュージーランド
アプリの使用期間:約1時間
Shopifyが返信しました 2024年2月21日

Hi, there!

Thanks for taking the time to leave a review.

I understand the need for this function as it's beneficial to your business. I'll be sure to share your feedback with ...

編集日:2020年9月15日

Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk

The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers.

It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the ...

Fascinators Direct
イギリス
アプリの使用期間:24分
Shopifyが返信しました 2020年9月21日

Hello Fascinators Direct, thank you very much for your review and feedback!

Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is ...

2023年9月1日

The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers ...

Eoleaf
フランス
アプリの使用期間:22分
Shopifyが返信しました 2023年9月12日

Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting ...

2020年6月16日

For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)

Drone Class
オランダ
アプリの使用期間:18分
Shopifyが返信しました 2020年9月11日

Hi Drone Class.

Thank you for that feedback! We're always looking for ways to improve our product, so this is definitely something we'll be sure to pass along to the team. :) ...

2021年2月12日

Please provide the option to start minimized instead of just popping up.
This could be experienced a bit too pushy for the visitor and have a negative impact.

RETRO VERSO
ベルギー
アプリの使用期間:13分
Shopifyが返信しました 2021年2月24日

Hello RETRO VERSO, thank you for review and feedback!

I will be sending your feedback to Shopify Chat developers. One thing to note, a first time visitor will see the ...

2023年11月6日

From a former Shopify employee:

Why does it keep logging me out? Why does it eat my messages before they are sent?

Stop spending time on AI and just get basics right.

Pioreactor
カナダ