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Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.
Hi Optique Prima, thank you for your review and feedback!
Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!
If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
King regards,
Ruby C.
Senior Support Specialist - Ping
Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.
no puedo entrar desde mi celular, tengo que entrar al mail de mi mac, el aviso decía que era gratuito, y al quererlo hacer desde mi movil , me dice que inici la prueba de 14 días gratis, me ayudan en aclarar esto?
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review!
Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.
Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.
If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great.
Because often the less data we ask of users, the better the uptake.
Hi, there!
Thanks for taking the time to leave a review.
I understand the need for this function as it's beneficial to your business. I'll be sure to share your feedback with our development team for further review.
You can keep an eye on our Shopify Changelog (https://shopify.link/N5vR) for any new updates/features that roll out to the platform.
Thanks! -Victoria, Shopify Support.
Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk
The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers.
It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback!
Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-)
We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features!
Again, thanks for your feedback, it is really appreciated!
Best regards,
Veronica N.
Kit & Ping Support
The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers will make it possible to turn off this feature soon.
Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting to start the live chat in the first place. I'll submit your thoughts as feedback to our internal development team, so that they're aware of the need to customize or disable the form within the Inbox app. Thanks! -Kimi, Shopify Support
For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)
Hi Drone Class.
Thank you for that feedback! We're always looking for ways to improve our product, so this is definitely something we'll be sure to pass along to the team. :)
If you ever have anymore feedback, or questions, please feel free to reach out to us at ping@shopfiy.com.
Please provide the option to start minimized instead of just popping up.
This could be experienced a bit too pushy for the visitor and have a negative impact.
Hello RETRO VERSO, thank you for review and feedback!
I will be sending your feedback to Shopify Chat developers. One thing to note, a first time visitor will see the collapsed chat widget. The chat window will appear expanded to customers who are returning to the store within 7 days of their previous visit.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
From a former Shopify employee:
Why does it keep logging me out? Why does it eat my messages before they are sent?
Stop spending time on AI and just get basics right.