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I added this app to have a better experience with the customers. Instead of them having to email, they can send a message through chat and I can respond immediately.
Hello Renew Blankets, thank you for the five stars and fabulous review!
We agree, the Shopify Chat app is an easy and efficient way to communicate with customers and help build business.
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
This app has cut our emails down significantly--only wish they had an emoji option to add when talking to customers.
Hey, there. Thanks so much for taking the time and sharing this suggestion! We're delighted to hear that our app has helped you with cutting down emails. We understand that you'd like to have an option for emojis, and we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
Nos encanta ver el background y el customer-travel del cliente. Lo que ha puesto o quitado del carrito etc.
一時期日本語変換する度にメッセージが送信されてしまうエラーがあり、使いにくかったのが、改善されて使いやすくなりました。自動返信メッセージがもっと増えて日本語対応も更に柔軟に対応いただけると嬉しいです。
it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz
Ich mag, dass alles so schnell und einfach funktioniert, alles ist sauber und gut geordnet. Was ich mir sehr an Shopify Nachrichten wünsche ist, dass die Nachrichten nicht Versendet werden wenn man auf Enter drückt, sondern dass man dafür auf einen Knopf drücken muss, das wäre einen Super Update.
Pretty good for a free app. I like how it shows notifications on my phone as well, so I can reply my customers wherever I am. Thanks for a great app! :)
Everything works great, and that is the most important thing to me. Correspondence with customers is easy with this app.
Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!
Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. This is an issue with many live chatting programs out there (even our support team gets loads of spam messaging everyday), so having tools in place to help mitigate the impact of this spam is important. A tool such as a spam filter has long been requested, so I'm happy to pass your review here to the Inbox Team to serve as another example of why such a filter would be valuable. For now, when these spam messages come in, you can click the red '!' that appears in the top right of the chat to block the user and prevent them from reaching out again. -Imogen, Shopify Support
good one! you need more integration with other method of communication e,g google chat , whatsapp etc , but a good start
Thank you for taking the time and sharing this review! We're delighted to see that our app is working for you. We understand that you'd like to see more integrations with third-party programs, and we'd be happy to share your suggestion with our development team. Cheers! -Elias, Shopify Support