Shopify Inbox

Better now - finally has SOME functionality. Are you seriously making my type 100 characters in order to submit a review?

ITS OK VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV.

The inbox used to be easy but for some reason, it's not anymore. I haven't been able to respond to inquiries since June 11th and I have no idea why. I even checked the user permission to see if I gave email permissions to my colleague and there wasn't anything there.

So, I don't know what's going on but this has made me and my store look bad. If I can't provide customer support, what's the use of ...

Currently only available as an online chat tool, the auto-reply feature is useless, it's very imperfect. Important point, please don't use "document.write()", Google pagespeed insights tell me that this is slowing down my site, and I can't optimize it

This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.

If you use iOS, this app is great! If not, move on. I was excited to use this app because it integrates so well with the rest of Shopify, however many of the features are only available if you are using the iOS app (availability hours, saved replies, link to products and discounts, etc). Desktop and Android only give you access to the basic chat without the ability to edit any of the settings or ...

I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email ...

Works well, however being tied to Ping and no translation strings available, this is still in beta. Let's wait few months.

Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless

Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store ...