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For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
Simple interface and works very well so far. Integrates well with the team and connecting with customers is fast.
Hi InnovativeIndia, thank you for the five star review!
We really pleased you are using the app to establish connections with your customers quickly and that you find the interface easy to use. Hoping this leads to increased conversations and conversions for you.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
All the best to you.
Ruby C.
Senior Support Specialist - Ping
Clean and easy to use, straightforward and works well. Setup is easy, configuration is easy and use is easy.
Contatto immediato con i clienti. Molto utile per dirimere dubbi e questioni. Funziona molto bene. La consiglio
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Simple, efficace, avec plusieurs fonctionnalités comme la mise en place de messages automatiques ou encore la possibilité d'envoyer le lien de l'article au client directement.
Parfait pour mon utilisation !
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.
Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
It has really helped my customers to tell me what they want on my store and it is easy to use i recommend it to all that are using shopify
Wir benutzen die App und sind größtenteils zufrieden damit. Gerne hätten wir noch weitere Anpassungsmöglichkeiten, dann würden wir mehr Sterne vergeben. Zum Beispiel würden wir gerne das "Chatte mit uns" vom Wording her ändern
it s really good app