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j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos
Great App!!
Better than anything else we have used so far. would be cool to see what the customer is typing. And a search function would be desirable
Riesco a farmi raggiungere da diversi clienti prima dell'acquisto o post acquisto per fornire assistenza o invitarli a completare l'ordine.
Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.
It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.
Hello Starlightter, thank you for the brilliant 5 star review!
I'm so glad to hear that you are enjoying the Shopify chat app and that it is meeting your needs. Hoping this leads to increased conversations and conversions.
All the best to you.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.
Hello Wood Finds, thanks so much for your feedback and review!
At this time, clients are not able to send images through Shopify Chat, but we are working on adding that ability. Keep redirecting them to email for now if you don't mind.
Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
The app works quite well. My only issue with the app is that the notification sound is very quiet. I am not sure if this is a setting on the app or on my phone but that is the only thing I would improve/change on this app.
Pretty good,
Notifications are a only ok (completed messages still appear unread in the mobile app after being read in the online store). Other than that it's fine.
Great to see the use of ChatGPT. However, it does need more input from customers who tend to limit the information that they give.