レビュー (4,745)

総合評価
4.8
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の14%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2021年2月27日

very helpful i like this app and all the apps in shopify thanks shopify for making live so easy for us.

slimy-shop
フランス
アプリの使用期間:26日
Shopifyが返信しました 2021年3月3日

Hello slimy-shop, thanks for taking the time to leave a heartfelt review!

I'm so happy Shopify Chat is creating a good customer experience for you and your brand. Hope this leads to more sales!

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

編集日:2023年3月29日

Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message.

First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps.

So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.

Furnifure.com
中国
アプリの使用期間:21日
Shopifyが返信しました 2023年3月14日

Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support

2020年9月25日

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Aubree & Me
オーストラリア
アプリの使用期間:26日
Shopifyが返信しました 2020年9月28日

Hello Aubree & Me, thank you very much for 5 stars! We will indeed be improving the app, as we review all the requests that we receive from merchants like you!

Please keep your app updated to the latest version, so you can enjoy any new features right away.

All the best,
Veronica N.
Ping Support

2022年3月14日

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

West of Camden
アメリカ合衆国
アプリの使用期間:26日
Shopifyが返信しました 2022年3月25日

Thank you for taking the time and sharing such a detailed review! We appreciate the feedback and we can see why having more robust options, permission settings, and logs is important to you - we'd be more than happy to pass these suggestions along to our development team. Thanks again! -Elias, Shopify Support

2022年5月4日

I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from

Madberet
アメリカ合衆国
アプリの使用期間:25日
2022年5月7日

Helps conversions with immediate access to a customer in a lower part of the funnel. The rest is really upto you on a) how quickly you are able to respond (digital watch notifications help!) and b) if you are able to positively resolve the request

Calming Pup
カナダ
アプリの使用期間:25日
2022年3月9日

Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online.
Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app

Frankie Apothecary
ニュージーランド
アプリの使用期間:25日
Shopifyが返信しました 2022年3月23日

Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support

2022年9月12日

It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.

HIREV SPORTS
アメリカ合衆国
アプリの使用期間:11日
Shopifyが返信しました 2022年9月30日

Hey, there! I'm sorry to hear you're receiving some error messages in the app. This can sometimes occur with Facebook messages if permissions haven't been setup correctly. If this is happening with Facebook messages specifically, please re-add the Facebook account in your Facebook channel. If this doesn't work or if this is happening with messages from platforms other than Facebook, please contact our team so we can continue troubleshooting with you: inbox@shopify.com. Thank you! - Brie, Shopify Support

2022年5月11日

The app is nice and easy to set up, it's simplistic in its use and so far I've had no issues. So I think it deserves 5 stars

Art Therapy Online Courses
イギリス
アプリの使用期間:24日
2022年3月9日

efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers

MIZCHI Pretty Small Shoes
イギリス
アプリの使用期間:24日
Shopifyが返信しました 2022年3月23日

Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at inbox@shopify.com and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support