レビュー (4,812)

総合評価
4.8
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の14%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2019年8月20日

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Editors Keys
イギリス
アプリの使用期間:4ヶ月
Shopifyが返信しました 2019年8月21日

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.

Thanks for your patience while we work to release the next version of Shopify Chat.

Best,
Ellen

2022年6月10日

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

Moony Creations
ドイツ
アプリの使用期間:約2ヶ月
2022年9月13日

Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.

LITTLEMISSDESSA
アメリカ合衆国
アプリの使用期間:3日
2022年3月8日

I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com

EZ CELL USA
アメリカ合衆国
アプリの使用期間:約2ヶ月
2022年9月1日

Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!

soluminskincare
イギリス
アプリの使用期間:3日
2019年9月26日

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

PinkieStuffShop
スペイン
アプリの使用期間:4ヶ月
Shopifyが返信しました 2020年4月22日

We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

2020年9月21日

Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.

COSMOS GEAR CO.
アメリカ合衆国
アプリの使用期間:3日
Shopifyが返信しました 2020年9月28日

Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!

Best regards,
Veronica N.
Ping Support

2022年9月25日

Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.

Chocolat de Kat
カナダ
アプリの使用期間:3日
2022年3月26日

So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.

Trident Trucks
アメリカ合衆国
アプリの使用期間:3日
編集日:2022年6月17日

After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.

ぱきちゃん商店
日本
アプリの使用期間:約2ヶ月