レビュー (4,812)

総合評価
4.8
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の14%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2022年3月26日

So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.

Trident Trucks
アメリカ合衆国
アプリの使用期間:3日
編集日:2022年6月17日

After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.

ぱきちゃん商店
日本
アプリの使用期間:約2ヶ月
2021年1月2日

Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger

Ledimporten
スウェーデン
アプリの使用期間:3ヶ月
Shopifyが返信しました 2021年2月1日

Hi Ledimporten,

Thanks for taking the time to submit feedback and a review!

Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates!

If you have any questions issues or additional feedback, please feel free to reach us at ping@shopify.com. We continually work towards making Shopify Chat a better app and rely on your feedback!

Thanks again,


Ruby C.

Senior Support Specialist - Ping

2022年11月25日

This allows me to help customers in real time and keep people from leaving the site because they have a question about our products. It also allows me to see themes and better work my website to help make information more clear for my customers.

rnnr
アメリカ合衆国
アプリの使用期間:3日
2022年6月27日

je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets

drawinside
フランス
アプリの使用期間:3ヶ月
2022年11月7日

I wish shopify inbox could be on the same page as my admin page and it wouldn't take me to another window

ZUNJOU
アメリカ合衆国
アプリの使用期間:約2ヶ月
Shopifyが返信しました 2022年12月29日

Hey there, ZUNJOU. Thank you for taking the time to leave a review for Inbox! We appreciate the feedback you've provided us here in relation to how the app opens a new tab. I'm happy to let you know that I've passed your feedback along to the Inbox Team so they can consider adding this sort of functionality in a future update. I can't comment on what may happen from passing along your feedback, but you can feel confident in knowing that the team has seen your suggestion. Thanks again! -Imogen, Shopify Support

2022年3月1日

This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.

Nokel Technology
オーストラリア
アプリの使用期間:3ヶ月
Shopifyが返信しました 2022年3月17日

Thank you for taking the time and sharing the suggestions! We can see how having more interaction options, the ability to capture phone numbers, and spam detection can be useful features for our merchants and we'd be happy to pass this along to our development team. Thanks again! -Elias, Shopify Support

2022年10月3日

Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.

SabersPro
アメリカ合衆国
アプリの使用期間:約1ヶ月
Shopifyが返信しました 2022年10月31日

Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support

2023年3月20日

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.

MANIMAL
アメリカ合衆国
アプリの使用期間:3ヶ月
Shopifyが返信しました 2023年3月22日

Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: https://bit.ly/2AWw5VA.

2022年6月3日

So far, I am really loving this application. It is so nice to see my messages in one place! I also find it convenient that I can see when I have messages whenever I log into Shopify.

Jesus-All-Day
アメリカ合衆国
アプリの使用期間:3日