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What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!
Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support
I find it hard to use on the mobile app, but desktop is ok. I didn't realise there was an option to turn on notifications on the desktop which would have been useful early on.
After I uninstalled the app, it's not on my apps list anymore. However, the app still appears on my online store homepage on front end, and also on the admin panel on the back end. Please inform me on how to delete it completely from my store. Update: The custom service manager named Sam was very helpful for solving my problem. I even decided to keep the app and use it later. Thank you!
Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. We are very happy to hear your support experience was pleasant and that you have decided to keep utilizing our app. Thank you! -Marty, Shopify Support
Ajuda a conectar com os clientes no site. Muito bom. É realmente útil pra entregar e se comunicar com consumidores.
Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)
It’s not possible to translate the user interface of the app. The chat appears to customers always in English so it’s only useful for shops in English.
Hey, there. Thank you for taking the time to leave this review, the online store chat appears in the same language as your theme. If you are using an unsupported language, then online store chat defaults to English.
You can reference this under the "Appearance" section of our guide for Shopify Inbox here (https://bit.ly/2WKVX28). Thank you again for taking the time to leave this review. -Marty, Shopify Support
Useful app but we have a big problem with it. It adds (1) to the page titles. And it affects google search results. The number count is caused by the notification count for the Chat feature on storefronts being added to the metadata of the store. This information is being picked up by search engine bots which then update the search result titles. We need a decent shopify help!
Thank you for writing your review and for letting us know that you're experiencing this issue. This is something our development team is aware of and we are working with Google to find a resolution, and we believe we have found the cause of the issue and have made the change that should help resolve the issue.
The fix may take some time to come into effect as Google needs to recrawl your website in order for the problem to be resolved. You can ask them to do this as per the instructions listed here: https://bit.ly/3HUjHT9. -Victor, Shopify Support
Outstanding experience. Very helpful and a must app for all stores.
The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.
Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.
This is something I'd like to help you with, so please send an email addressed to Victor to inbox@shopify.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox
Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear the app didn't work out with your shop. If you reference our Shopify Inbox guide (https://bit.ly/3IRcODq) it notes different ways to create automated messages for your customers. One idea would be to let your customers know the available hours for your team to reply. Thanks again for reaching out! -Marty, Shopify Support