Shopify Inbox

Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this

Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias

The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.

Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.

It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.

Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.

The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.

We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the ...

- Frequently fails to deliver messages to customers, and resending fails as well
- Does not show images shared by users from social media channels
- Shipping status autoreply can't be disabled, even when it's not functional in your region
- Does not provide reliable status of user presence
- Notifications are unreliable, and frequently received after the customer has given up and left

No funciona eh estado haciendo pruebas y me apare la notificacion de mensaje nuevo, pero al momento de abrirlo me dice intente mas tarde, o tambien me aparece vacio cuando claramente si hay mensajes y no me deja ver las conversaciones pasadas.