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Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.
facile d'emploi
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
I use this to receive text messages on my website. It would be nice if it had a spam blocker. There is quite a bit of spammer out there.
We appreciate you taking the time to write your review and sharing how you feel Shopify Inbox can improved. We are aware that spam messages are an issue for many merchants using the app and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Uso esta aplicación para responder dudas de los clientes, lo que desconozco es si puedo tener respuestas rápidas grabadas
good tool for customers to contact store owners
Easy to use and the tag function is good.
Easy app to install and navigate. 2 major issues:
You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support.
2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.
Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support
The app works good for me. Easier way for customers to just use the Chat on front page of my web site - than using the original email way.....
So glad to hear it is working well for you, NOMA Nordic. Thank you for your review -Ivy, Shopify Support
Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.