Shopify Inbox

This app has great potential. Based on where it's development is at the moment, I gave it 4 stars since it's still fairly basic. For what it does, it does it really well, otherwise it would have been an easy 5-star rating. The fact that it's free, and works right out of the box is tremendously helpful for starting-off business who can't afford 3rd party solutions that cost an arm-and-a-leg. Eventually as INBOX continues to grow and develop, it's usefulness will continue to grow as well.

Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.

i get so upset when i cant figure this out because i have a learnng disability but i love how they get back to me help me with the problem.

this was great, very helpful I am able to respond to customers on the go, I will continue to use this app, this is a great feature from shopify

Update: I am now re-using this app now that it has customer information, Notifications are working, It has a way to go before a 5 star app. Needs "Peek" see what customers are typing as they type. Big time saver. Also would like the ability to send a copy to my help desk when I need to. I tried this on SkinCareBySuzie.com, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.

顧客との連携を密にするために試しで使っています。チャットの変換のたびに送信されてしまうので、そこを改善してほしいです。日本語ならではの悩みです。そこが直れば使いやすくわかりやすく、引き続き使っていきたいアプリだと思います。

还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？
希望继续改进！
最少 100 个字符？最少 100 个字符？
最少 100 个字符？最少 100 个字符？Why?????

I was able to see the messages and reply easily to the customers. However, I need to figure out how to turn on text alerts/alerts, notifications to come to my cellphone so i can respond faster to my customers.

We have had a fairly good experience; it was initially a rocky start with the interface issues to other selling channels but once those issues were resolved then it has been pretty good.

Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.