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Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.
easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.
Works fine with shopify theme! Could have more design settings. For example other type of chat icons.
Hi there Knifehero, thanks for leaving a review and providing feedback!
Customizing the chat icon will help with overall site branding and is great feedback that I will be sharing with the team. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
muy buena la recomiendo
Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.
Hello Dotstyle99, thank you very much for your review and feedback!
Agreed that allowing photos to be sent and received would be a great feature to have. It is a big request from many merchants including yourself.
Please keep your app updated as we are hoping to release this option in the near future.
All the best with your store and thanks for trying Shopify Chat and Ping!
Regards,
Veronica N.
Kit & Ping Support
Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.
Hey, there. Thank you for taking the time and writing this review! We're delighted to hear that you're enjoying our Shopify Inbox app, and we appreciate your feedback on the sync between Facebook. While the issue may have more to do with whether messages are sent through the online store chat or email, we'd be happy to pass your feedback along to our development team. Cheers! -Elias, Shopify Support
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
мне по7нравилось вполне я доволен обычный чат все впорядке!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello BeautyOOK,
Thank you for submitting a review! I'm happy to hear that everything is working fine and that you are satisfied with the Shopify Chat app.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you all the success in your business!
Thanks again,
Ruby C.
Senior Support Specialist - Ping