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I really like when I will chat with Shopify and it is very helpful.but some fields are not included in this section that we need help and asked from your expert
Hello AmpleuShop, thank you for taking the time to leave a review!
It's great to hear that you like the chat feature of Shopify Chat. I'm including a resource on how to optimize chats on your store front to get the most out of the app! Here is the link: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help, have questions or more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I used the app to converse with customers better.
It could handle email replies better - especially if they contain images and hyperlinks as it makes it difficult to read.
Thank you for writing this review! We're delighted to hear that our app is helping you converse with customers better. We also appreciate your feedback on improving the readability when the email contains images/hyperlinks, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support
Werkt fijn gelijk alle gegevens bij de hand die nodig zijn
There is one annoying problem we'd love Shopify Inbox to fix. When a customer starts a chat with you, Shopify Inbox detects their location and lists it under their name at the top of the chat. eg. (United Kingdom).
However, there is no way you can search for that information in Shopify. As an example we had a lot of customers from (United States) contact us and ask when we would be open in USA. Once we were open in USA we went to create a customer segment of all those US enquiries but weren't able to. There is a Search box in Shopify Inbox but it only searches what you or the customer have written in the chat. It doesn't find other customer details like their location.
Surely this would be an easy fix? If so, when Shopify Inbox automatically creates a customer card for Chat customers, capture their location too please!!
A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.
Only thing i wish you could do is archive the messages or have something to clear them after you have replied
Hey, there! Thanks so much for this feedback. While archiving messages is not currently available on the desktop version of the app, you can actually do this using the mobile version. You can find out more information on how to do this here: https://bit.ly/3HZv7po under "manage conversation status". Hope that helps! - Brie, Shopify Support
Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.
Pour le moment sa va bien.
Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves
Hey, there! Thanks for taking the time to leave your feedback here. I'm sorry to hear you're having trouble sending your products when chatting with your customers. I'd recommend making sure your app and device are both on the most recent update, and then toggling the sales channel availability off and then on again: https://bit.ly/3iaFFqf.
If you find your products still aren't showing up when trying to share a product (https://bit.ly/3MXzyDO), please contact our Support team and they'd be happy to dig into this with you further: https://bit.ly/2AWw5VA.. Cheers! - Brie, Shopify Support
It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.