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Simple, complete, provides all the resources I need to rapidly answer customer inquiries.
Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff.
No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display.
Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.
We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.
This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.
Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem.
You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically.
If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps.
- Shopify Inbox team
Very well integrated into Shopify. Great feature set. Appreciate the AI suggestion features.
It works well, and gives clients the option to directly chat with you.
All good but I really wish there was a printing icon to print out the complete message
There should be a way to schedule hours for the chat, including the notification hours.
L'application est simple et intuitive.
On reçoit une notification de suite.
Les échanges sont en temps réels. Très bien !
Je recommande !
It's simple and intuitive. Easy to use for both, the seller and (potential) customer