レビュー (6,117)

総合評価
4.7
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の14%は4つ星です
  • 評価の3%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2019年9月16日

The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy.

However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user ...

Impact Absorbents
アメリカ合衆国
アプリの使用期間:10ヶ月
編集日:2021年7月29日

Has anything improved with this App after it was renamed to Shopify Inbox? We installed it before but found the front-end widget on our site buggy. It was cut off, impossible for users to see the bottom of the chat window. [ UPDATE ] I am very interested in using this App as its advertised features look great. The backend looks great. The front-end... still a major issue of users not being able ...

gabi+skin
アメリカ合衆国
アプリの使用期間:10ヶ月
2021年8月24日

While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages ...

wdlracing
アメリカ合衆国
アプリの使用期間:9ヶ月
2022年9月18日

pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?

Dana Cooper Bermuda
アメリカ合衆国
アプリの使用期間:7ヶ月
Shopifyが返信しました 2022年10月21日

Thank you for writing your review and for letting us know about this issue. Shopify Inbox can be used by merchants to communicate with customers about their order, while ...

2023年3月14日

App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.

Persimmon & Co.
アメリカ合衆国
アプリの使用期間:7ヶ月
Shopifyが返信しました 2023年3月14日

Hi, Persimmon & Co.

Thank you for sharing your experience with us. We're sorry to hear the app did not service your business needs. I can certainly understand wanting the ...

2021年9月3日

This app could be the death of any new started shop or e-commerce service if the app itself seem to stop working and even delete itself from the containing apps used for a shop? C'mon - developers should really start looking at the fundamentals of how this app is built and why it keeps crashing in a similar fashion for us all.... When its working - it does its job and it does it good. But its ...

Svenskt Kratom
スウェーデン
アプリの使用期間:6ヶ月
Shopifyが返信しました 2021年9月29日

Thank you for writing your review and for sharing your feedback with us here. I can appreciate the frustration in seeing the app crash or fail to load, and how disruptive ...

2021年2月7日

I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I ...

Arda Suppliers
ポルトガル
アプリの使用期間:6ヶ月
Shopifyが返信しました 2021年2月24日

Hello Arda Suppliers, thank you for your honest review and feedback.

We understand how important page speed is for our Merchants and this feedback is valuable. I will be ...

編集日:2022年11月7日

PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other ...

Viridian Gaming
アメリカ合衆国
アプリの使用期間:5ヶ月
Shopifyが返信しました 2022年10月26日

Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how ...

2022年11月8日

App ist gut, aber habe in letzter Zeit ständig Probleme beim Einloggen (Code 1000), was recht nervig ist.

Kienerkissen GmbH
スイス
アプリの使用期間:4ヶ月
2020年10月9日

I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in ...

Susan Connor New York
アメリカ合衆国
アプリの使用期間:4ヶ月
Shopifyが返信しました 2020年10月13日

****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease ...