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It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky
Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online.
Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app
Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support
Macht den Kontakt mit den Kunden noch näher - zumindest online.
efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers
Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at inbox@shopify.com and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support
I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.
The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note:
* Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon).
* Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere).
* We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them.
* It would be good to be able to style the chat button via CSS more so than we can now.
* Being able to hide the chat button on certain pages more easily would be great.
Hi, there! Thank you so much for taking the time to leave a review. I'm glad to hear you're enjoying the app, however I'm sorry to hear about your issues with notifications and syncing between phones. If you'd like to email us at inbox@shopify.com, we'd be happy to help you troubleshoot those.
Regarding blocking spam customers - you are actually able to do this within the app now! You may need to update the app or your device in order for this to show up. Thank you for your feedback about the chat button as well - I'll be sure to pass on those requests to our development team. Cheers! - Brie, Shopify Support
appli au top rien a dire me prévient également sur mon smartphone tres pratique pour répondre aux clients rapidement.
Easy to use!!
Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.
Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once.
If it's possible to make it more lightweight I can easily see a higher rating.