レビュー (6,113)

総合評価
4.7
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の14%は4つ星です
  • 評価の3%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2024年11月21日

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication.

The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations.

Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

ONFLAIR
ドイツ
アプリの使用期間:3年以上
2024年10月30日

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Cleansmart
ニュージーランド
アプリの使用期間:3年以上
2024年11月26日

so easy to speak to customers, it has helped increase our sales.

Tidal Surf
オーストラリア
アプリの使用期間:4年弱
2024年11月28日

It gets the job done. It sends quick notifications via email and or app. Does what it is supposed to do.

Housville Services LLC
アメリカ合衆国
アプリの使用期間:約1年
2025年1月28日

please add more AI. should be able to answer flavors available, whats in stock, etc.

Bahamas Rum Cake Factory
アメリカ合衆国
アプリの使用期間:11ヶ月
2025年1月10日

I like the options and the AI responses after reading what the customer said. Very good!

Rocket Shādē
アメリカ合衆国
アプリの使用期間:1年以上
2024年11月17日

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Idlewild
アメリカ合衆国
アプリの使用期間:約3年
2024年11月24日

good app. Will be glad to share with others. shopify works fine for the time being.

Sheartak Tools
カナダ
アプリの使用期間:7ヶ月
2024年12月13日

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

ORN ACTIVEWEAR
メキシコ
アプリの使用期間:2年以上
2024年11月19日

We like the idea of using the Shopify inbox on our site but in reality the app is too basic.

There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.

To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.

As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.

I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

Atom Packs
イギリス
アプリの使用期間:10ヶ月
Shopifyが返信しました 2024年11月29日

Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team.

- Shopify Inbox Team