Shopify Inbox

This app rarely works. I will get it working for a few days and then it quits sending replies. I don't have time to keep trying to figure out how to get it work correctly. Going back to Messenger.

THe app itself is very good but it's switching off so often that I can't say it is in usable state... I'm tired in reinstalling the app and checking everyday if it's working or not.... I will give you a tip - I'm almost 100% sure it's happening due to updates on your side, you need set some king of automation that will trigger every few hours switching on if you can't solve the problem

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!

This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a ...

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.

I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only ...

I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
got told by support to change the colour and icon when this is not the issue, (tried anyway)

Annoying.
Every time there is a message it emails ALL admin personel.
Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me.
Frank

My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the ...