Shopify Inbox , 4,363件のレビュー
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評価順
This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!
every contact is listed as spam so its hard to understand which experts to really trust
there is no unsend option or Text bold feature
Hi there! Thank you for sharing your feedback. I will be sure to relay your feature request over to our developers for consideration. -Mac, Shopify Support
I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying.
I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.
needs a photo of staff
We like it... but there are a few things we would like to share.
1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.
Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great.
Because often the less data we ask of users, the better the uptake.
Hi, there!
Thanks for taking the time to leave a review.
I understand the need for this function as it's beneficial to your business. I'll be sure to share your feedback with our development team for further review.
You can keep an eye on our Shopify Changelog (https://shopify.link/N5vR) for any new updates/features that roll out to the platform.
Thanks! -Victoria, Shopify Support.
It's a great app! Mostly useful, does its job well!
The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
so far so good
it was aoswm to talking some one about that the custom.