Shopify Inbox

Its a decent free app and will continue to use.

Its very basic with no options for ticket agent allocation and no reporting.

It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

The app as a whole is functional and attractive. I like it, but it needs a couple of key improvements.

First: The visitor should have the option to close the conversation, resetting it, because right now the only quick way is for the client/visitor to enter private mode in their browser.

Second: There should be an option from the Inbox administration to delete obsolete chats.

I hope this helps improve things. Thank you very much.

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

good.

a CAPCHA would be helpful. I'm getting more and more spam in my inbox

Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.

needs to include all other chats FB, Apple, Twitter, etc

All good but I really wish there was a printing icon to print out the complete message

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...