レビュー (5,821)

総合評価
4.7
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の14%は4つ星です
  • 評価の3%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年11月17日

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Idlewild
アメリカ合衆国
アプリの使用期間:約3年
編集日:2024年11月3日

It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.

4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.

Oliross Solar
南アフリカ
アプリの使用期間:約1年
2024年11月13日

Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.

Shopping4Africa
南アフリカ
アプリの使用期間:約4年
2024年11月21日

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.

Glass House AU
オーストラリア
アプリの使用期間:2年以上
Shopifyが返信しました 2024年11月29日

Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team.

In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing".

- Shopify Inbox Team

2024年10月16日

This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.

Adam's Gear Solutions
アメリカ合衆国
アプリの使用期間:2年以上
2024年10月31日

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Vitamin Friends
アメリカ合衆国
アプリの使用期間:約3年
2024年11月13日

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

Carnium Botanicals Polska
ドイツ
アプリの使用期間:約2ヶ月
2024年10月4日

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

African Traditional Home and Wear
南アフリカ
アプリの使用期間:2年以上
2024年10月24日

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Top Shop Premier Maltby
イギリス
アプリの使用期間:約2ヶ月
2024年11月29日

Easy to use, good AI capability with excellent pre-filled suggested answers to questions.

Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

Rugs and Stuff
イギリス
アプリの使用期間:約1ヶ月