Shopify Inbox

This application functions exactly as expected, as is our experience with all that Shopify does. It assists with a fast, additional / separate communication channel between business email and chat, is customizable with regards to hours, online and offline messaging, etc., includes direct linking to products, client information, orders and more, and is accessible from multiple devices. All with AI support. We have no issues with causing slow loading or issues using Chrome which is our default browser. We would highly recommend...

Eenvoudig en zeer basic, maar heel prettig om mee te werken.

It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.

Da mobile funziona molto bene, da pc desktop si perdono troppi secondi prima di arrivare alla chat vera e propria. Un'altra cosa importante, se un cliente ha nel frattempo un carrello, lo stesso si può vedere nella colonna a destra ma la descrizione delle varianti viene nascosta.. ed è importantissima.

Excellent app – highly recommended! Shopify Inbox is an essential tool for managing customer conversations quickly and professionally. The interface is clean and intuitive, notifications are reliable, and the integration with the store is seamless. It helps me respond faster to customers, improve the overall shopping experience, and even boost conversions. A must-have for anyone running a Shopify store

Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.

1) Has unoptimized JavaScript which slows down site loading
2) Lacks integration with Knowledge Base
3) Can only configure one contiguous available time span per day
4) Can't integrate chats from multiple stores
Still, not bad for a free app.

Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful app.

非常に重宝しています。
お客様も問い合わせがし易く、過去の問い合わせや経過を確認しやすくとても便利です。

The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.