Shopify Inbox , 2.652 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
5 oktober 2023

less useful now that facebook and instagram not in the same box too few automated responses

Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 6 oktober 2023

Thank you for your review! -Emily, Shopify Support

11 oktober 2023

i am getting issue for speedtest for this plugin is there any solution ?
if it causing the trouble why should we use this plugin ?
For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write().
Shopify Hosting

24 dagen gebruiken de app
Shopify heeft geantwoord 13 oktober 2023

Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that your store is being slowed down due to the app, please reach out to our Support Team using this link: -Imogen, Shopify Support

9 oktober 2023

not good it blocks my menu and blocks online store on mobile

Livelite Athletica
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 11 oktober 2023

Hi there, thank you for your review and feedback. You do have the ability to move the Inbox app chat icon to the left or right side of the store as well has adjust it's position vertically. If you need assistance with that, please don't hesitate to contact our authenticated support team: Thank you! -Shay, Shopify Support

24 augustus 2023

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

5 maanden gebruiken de app
Shopify heeft geantwoord 29 augustus 2023

Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this.

If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support

30 oktober 2023

not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions

Abode Jungle
Verenigd Koninkrijk
Ongeveer 2 uur gebruiken de app
27 juni 2023

constantly being harrased by marketers, freelancer & fake shopify employees.
so if youre interested in that then here you go.
i turned off the chat & inbox but yet IM STILL GETTING THESES SPAM MESSAGES

Majestic 5 Printz
Verenigde Staten
7 maanden gebruiken de app
14 augustus 2023

I liked the instant connection with my customer! But I got ~10-20 people chatting and wasting my time: I am a Shopify Expert and I can help you......
Crazy! I disabled the app! Sad!

Vetted Valuables
Verenigde Staten
3 dagen gebruiken de app
Shopify heeft geantwoord 15 augustus 2023

Thank you for your review! -Emily, Shopify Support

12 juni 2023

Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.

Hot Match Collectables
Ongeveer 2 maanden gebruiken de app
Shopify heeft geantwoord 13 juni 2023

Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.

Bewerkt 14 juni 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!

Niccolò P.
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 7 juni 2023

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support

2 augustus 2023

es gibt kein schliessen Button und man kann das Fenster auch nicht klein und dezent machen. Auf jeder Seite taucht es ungefragt wieder auf.
Einstellungsmöglichkeiten sehr bescheiden.

Bijna 2 jaar gebruiken de app