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You cannot change the "Chat with Us" title on the app, please help with this.
Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。
Not being able to hit return whilst replying is a real issue. So painful!
Thank you for taking the time and sharing this feedback. We'd be happy to share your feedback on not being able to hit return during live chat replies with our developers for considerations with future releases. Cheers! -Elias, Shopify Support
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
It's nice, but there’s definitely room for more improvements!
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.
I have tried refreshing my browser and everything.
Please help.
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.