Shopify Inbox , 2.586 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
17 december 2019

Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.

13 dagen gebruiken de app
Shopify heeft geantwoord 22 april 2020

Merci pour votre avis. Afin que les utilisateurs d'Android puissent profiter de Shopify Chat, nous somme heureux d'annoncer que la version Android de Ping arrive très bientôt. Vous pouvez dès à present vous inscrire pour être averti lorsque cette version sera disponible: Entrez simplement votre adresse e-mail et cliquez sur "Rejoindre la liste d'attente"

4 augustus 2021

I installed this app, invested time in tweaking and testing it, added the phone app to be always responsive.
No action on the app for since testing. Now I look at my backend and the app is not even there! What's with that?!
I like the idea of what it offered, but it didn't come up with the goods :-(

Claws and Clamps
13 dagen gebruiken de app
22 september 2021

This app is not easy to use at all, customer messages cannot be reminded the first time, the use process is inconvenient, and the visitor mode cannot be set

Vogue Faces
10 dagen gebruiken de app
Shopify heeft geantwoord 4 oktober 2021

Hey, there. Thank you for taking the time to leave this review and leave this feedback. I would recommend reaching out to our Live support team via our Help Center ( to take a closer look into some of these concerns.

If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support

26 november 2021

Something doesnt work at all now ... When we want to go inside this app, The page say There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page
(opens a new window) for updates and try again later.

9 dagen gebruiken de app
Shopify heeft geantwoord 30 november 2021

Thank you for notifying us of this issue here and for writing your review. If you have not done so already, I would recommend trying to log into your Shopify store through another browser or device to see if the issue is also present there when you try and access the app. It's possible that the error you have seen is browser-related and will not be present when you try another.

However, if the issue persists when trying to access the admin and the app this way, please contact our support team directly so that this issue can be troubleshooted and investigated in more detail: -Victor, Shopify Support

26 november 2021

When it is almost unavailable, opening the application always crashes. I checked the request for a lot of resources and reported errors.

Hongkong SAR van China
7 dagen gebruiken de app
Shopify heeft geantwoord 30 november 2021

Thank you for writing your review and I'm sorry to hear that you've experienced frequent issues with the application crashing. I would recommend contacting our support team directly so that this issue can be troubleshooted in more detail, and so that we can help diagnose the issue. Our team can be reached through the Shopify Help Center: -Victor, Shopify Support

24 november 2022

I can't reconnect back to Instagram and messenger. It says business manager error, also I have changed the business manager and I see the same issue and also get back the Apple Business Chat.

Verenigde Staten
7 dagen gebruiken de app
Shopify heeft geantwoord 3 januari 2023

Thank you for getting in touch and letting us know that you're experiencing this issue. This is something I'd like to help you with, so if you're still unable to connect Shopify Inbox to Instagram and Messenger please email us at for assistance. -Victor, Shopify Support

20 augustus 2019

Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.

Hang and Display
5 dagen gebruiken de app
Shopify heeft geantwoord 21 augustus 2019

Hello Hang and Display -
In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages.

You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when.

Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team.

All the best,

3 februari 2021

Por que dicen que es gratis si no lo es? no confundan a la gente, ahora no soy capaz de desinstalarla. me pueden ayudar?

4 dagen gebruiken de app
Shopify heeft geantwoord 12 februari 2021

Hello BUY FROM HOME SHOP, thank you for your review and feedback.

I'm sorry to hear that you are having issues with the app. Shopify Chat and Shopify Ping are completely free. The only charges may come from third party apps that you integrate with Shopify Ping. I will follow up with you personally via email to help sort everything out.

Please keep an eye on your inbox for an email from me. Thanks again, talk soon!

Kind regards,
Ruby C.
Senior Support Specialist - Ping

23 juli 2021

It's currently impossible to delete or mark conversations as inactive from the desktop web based version. You will have to download their mobile app in order to do this. How this was published without such a feature for desktop users is baffling to me. Yes, I understand there is a work around but no one runs their full time business from their phone only. And no one who manages a large amount of customer support does it from their phone either.

Exotic Wings and Pet Things
2 dagen gebruiken de app
24 juli 2021

We would give a 0 star If we could.
We never added the app on our store and we just received an email saying that a message is waiting via this app. After login, we realize that the app is available and running.
Unable to remove it now. Please could you remove it ASAP. Thanks.

1 dag gebruiken de app