Shopify Inbox , 1.867 recensies

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 67% recensies zijn 5 sterren
  • 16% recensies zijn 4 sterren
  • 6% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
Bewerkt 6 februari 2021

The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.

MIRAI
Duitsland
Ongeveer 5 uur gebruiken de app
Shopify heeft geantwoord 12 februari 2021

Hello MIRAI, Thank you for your honest review and detailed feedback!

We take your feedback regarding button placement seriously and I will be sharing this with our Development team. In regards to the cut off text when displaying the button in another language, I will follow up with a direct email to you and see if we can work together on this issue.

Kind regards,

Ruby C.

Senior Support Specialist - Ping

20 augustus 2019

Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.

Hang and Display
Australië
5 dagen gebruiken de app
Shopify heeft geantwoord 21 augustus 2019

Hello Hang and Display -
In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages.

You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when.

Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team.

All the best,
Ellen

Bewerkt 11 november 2020

No way to know when your customers have send messages to you other than following the chat monitor all the time. No idea how to uninstall either, doesn't show in the aps.

Wølmark Finland
Finland
41 minuten gebruiken de app
Shopify heeft geantwoord 16 november 2020

Hello Wølmark Finland, thank you for your feedback. The app on your phone and desktop versions will make a sound notifying you of a new message.

Uninstalling is via your Settings > Sales channel, but I am going to send you a private email and we can work together on this. Talk soon!

Best regards,
Veronica N.
Senior Support Specialist - Ping

6 juli 2020

This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.

Nice Things by Helena
Verenigd Koninkrijk
Ongeveer 4 uur gebruiken de app
Shopify heeft geantwoord 11 september 2020

Hi Nice Things by Helena,

I'm sorry to hear you're not having a good experience with Shopify Chat currently.

Shopify Chat's button text will automatically translate to whatever language your Shopify theme is set to.

I'm going to reach out to you via email personally to go over the steps on how to translate your theme should you so wish.

Take care,
Ellis from Ping and Kit Support.

Bewerkt 24 juli 2020

Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app

RealtorShop.ca
Canada
Shopify heeft geantwoord 11 september 2020

Hi RealtorShop.ca

Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.

Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)

Take care,
Ellis from Ping and Kit Support.

21 april 2020

I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?

Smart Sassery
Verenigde Staten
Ongeveer 2 uur gebruiken de app
Shopify heeft geantwoord 22 april 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

24 januari 2020

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

Fit. Strong. Lean.
Verenigde Staten
Ongeveer 3 uur gebruiken de app
Shopify heeft geantwoord 22 april 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

29 januari 2020

I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you

customizeteamwearusa
Verenigde Staten
4 minuten gebruiken de app
6 december 2019

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

Strange Planet
Verenigde Staten
3 minuten gebruiken de app
18 augustus 2019

I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.

Ruthie's Rack
Verenigde Staten
Ongeveer 6 uur gebruiken de app
Shopify heeft geantwoord 19 augustus 2019

Hello Ruthie's Rack,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!

Best,
Ellen