Shopify Inbox , 2.652 recensies
We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field.
Need some better option for positioning. or create documentation on how to fix issues like this
I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey.
It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.
Hi Silken Twine,
Thanks so much for your feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. We will be working on allowing customization of the greeting message and on providing an offline message option. Thanks for your patience in the meantime!
We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app
Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!
I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at firstname.lastname@example.org.
Senior Support Specialist - Ping
iOS exclusivity in this day and age is not acceptable. This greatly reduces our options regarding who can use the service, and we will not use this app to fill our needs.
Hello S. Cohen,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants.
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.
I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app
Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.
Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)
Ellis from Ping and Kit Support.