Shopify Inbox

Inbox makes interacting with our customers super easy. The "Quick Replies" that you can set up have saved us a lot of time having to answer the same question over and over.

Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars

me gusta mucho esta opción ya que me indica exactamente en qué momento se encuentra el cliente y que tipo de artículos tiene en su carrito, entonces me resulta muchos más fácil conducir la duda

it is useful . but sometimes if you have answered in facebook message , there is still a note in inbox telling you that you shall response to customer.

love the products belts are dope packing love it good quality real leather. the luxury feel and the foos customer service thank you!!

Works great! it's nice to have everything in one spot, and being able to set up automated answers. Thanks

todo bein

https://949535-84.myshopify.com/discount/XN0A6PQJPCDC

It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.

good