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Inbox sends notifications to my phone and that allows me to rapidly respond to customer questions and requests.
The app is very easy to use and serves my purpose well. It is easy to reply back to customers and would recommend it.
Thanks so much for your valuable feedback, I am happy to hear it's working well for you! -Ivy, Shopify Support
Muito bom, Me ajudou muito!
Very useful communication tool with customers
This app was great until the rules were changed. I can no longer reply to customers on the app--I have to go to email. That significantly changes the effectiveness of this app. Prior to the change I was able to close 5 sales.
Hey, there. Thank you for taking the time and writing this review. Due to the A2P 10DLC Compliance (https://bit.ly/3aUjNMb), there were some changes made to how messages are sent. However, if the customer is present on your Online store, you can respond directly via the chat window.
We understand that you'd like to be able to respond directly through the app, and we'd be happy to pass your feedback along to our developers. Cheers! -Elias, Shopify Support
I had no issues with the app. I ditched facebook chat for this one on all my websites and I have absolutely no regrets!
Thank you so much for taking time to leave this review. I am so glad to hear Shopify Inbox is working well for you. -Ivy, Shopify Support
The real time chat feature allows me to connect with any customers who may be unsure about committing to a purchase. This app has resulted in a much higher conversion rate for these types of customers than previously achieved.
excellent, agréable a utiliser, je le recommande , les messages d'absence, les réponses automatique....
It was so easy to install and straight forward function. I haven't used it long enough but so far so good.
Hi Posh Dress Code, thank you for the 5 star review!
So glad to hear that you find the app easy to install and easy to use so far! Here is a link to an article on how to optimize a chat feature to get the most out of it: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Super, enkel og effektiv måte å holde direkte kontakt med kundene i nettbutikken