Shopify Inbox

Good but can be better

Great App!!

Es muy fácil de utilizar y funciona genial! Es más fácil hablar con los clientes, y resolver sus dudas, además de que nos perciben más cercanos y confiables!

good

We like it... but there are a few things we would like to share.

1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.

Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.

Si me gusta su aplicación, simple pero cumple con mis necesidades y por el momento si la recomiendo.

Inbox is convenient and transparent to the end customer. A real bonus for our small business.

The app works quite well. My only issue with the app is that the notification sound is very quiet. I am not sure if this is a setting on the app or on my phone but that is the only thing I would improve/change on this app.

I like the Phone app as it makes it so customers can actually be communicating efficiently with support.