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The app works well, however it would be much better if there were scheduled times it was On or Off for when we cannot respond.
Hello Science Supplements - The Equine Nutrition Specialists, thank you for the review and feedback.
We understand how important the hours of availability feature is for transparency with customers. While it is possible for iOS users to set up Chat Hours Availability for Shopify Ping, we are hoping to have this feature available to Android users in the coming months.
As always, keep Shopify Ping app up to date for all of the latest releases and bug fixes. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!
Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.
Great tool to have. Thanks.
Nice!!! Handful.
excelente por el momento
Super easy to use
Excellent way to communicate with clients.
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................
We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars.
**UPDATE**
This app is performing much better and not only does it inform me when I have a message, but it continues to remind me until it is answered. Way to improve and app!
Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support
It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.