Recensies (5.701)
Verfijnen
-
Op beoordeling
This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.
I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ;
2. I can't launch live chat when users click a button or link;
3. Add support for inbound emails.
Hi, Vidlogix. This kind of feedback is so valuable to us, thank you for taking the time to relay this. I will be passing these suggestions onto the dev team. -Ivy, Shopify Support
If you haven't added a live chat option this is great...
The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.
but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options
Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.
Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
good app. love the layout and instant messaging. That's all i have to say...........................
Hello La Nuit De François, thank you for the five star review!
I'm so glad to hear that your loving the layout and instant messaging! If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
COOOLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLCOOOOLLLLLLLLLLLLLL
I like how it prods the customers to send a message without being in the way or annoying for them so they won't leave the website.
Hello Drink2Shrink Together, thank you very much for your wonderful 5 star review and feedback!
Enjoy the app and be sure to keep it updated as we will be releasing new features in the future. If you ever need any assistance or have questions about Shopify Chat or Ping, please contact our team directly, ping@shopify.com.
Best regards,
Veronica N.
Kit & Ping Support
I use this app to get messages from customers on Facebook, and Instagram on Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address a receive a desktop notification. It is awesome!
muy buena aplicación para la gestión de dudas directamente con cliente que está visitando la web en esos momentos
Fantastisk app - den tror jeg at jeg bliver super glad for at bruge. Og at kunne tilbyde vores kunde bedre hjælp.
this is a great way to communicate with people that have questions as they're shopping, 90% more of a chance to close the sale that way