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Works well makes it easy to communicate with our customers. The integration seems to be very clean
Good and smooth for communication
I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.
Funktioniert gut, man kann die Anfragen sofort bearbeiten, ohne am PC zu sein. Sehr praktisch, wenn man viel unterwegs ist.
good app, happy using this app, and you can download it on your mobile...
service and customer service are good enough
Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!
Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
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I used this App to help me change the original email address that does not exist anymore, but it did not work. I need more help
Hello BeautyErrands, Thank you for leaving a review!
I'm sorry to hear that you are having issues logging into the Shopify Ping mobile app. I will follow up with an email to you so we can resolve the issue. In the mean time, please use the desktop version http://shopifyping.com/.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping